Privacy Policy

Rickner Smart Solutions
Effective Date: 7/28/2025
Last Updated: 4/15/2026

Introduction

Rickner Smart Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our security consulting and CCTV installation services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address, industry type
• Project Details: Security needs, property information, budget considerations
• Communication Records: Messages, consultation notes, service requests
• Payment Information: Billing details (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy below

SMS Communication & Consent

We may collect your phone number and use it to send you SMS text messages related to appointment reminders, service updates, and promotional campaigns. Message & data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP.

By providing your phone number through our website forms, you consent to receive SMS text messages from Rickner Smart Solutions.

Required Compliance Statements

Rickner Smart Solutions does not share, sell, or rent your mobile phone number or any personal information collected through SMS messaging with third parties or affiliates for marketing or promotional purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing security consulting, CCTV installation, and related services
• Communication: Responding to inquiries, scheduling consultations, providing customer support
• Business Operations: Processing payments, managing projects, maintaining records
• Marketing: Sending promotional materials, newsletters, and service updates (with your consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting legal obligations and protecting our rights

Third-Party Tracking and Analytics

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited and time spent on each page
• Traffic sources and user demographics
• Device and browser information

Data Retention: Google Analytics data is retained for 26 months.
Opt-Out: You can opt-out using the Google Analytics Opt-out Browser Add-on.

Facebook Pixel

We use Facebook Pixel to:

• Track conversions from Facebook ads
• Build custom audiences for advertising
• Optimize ad delivery to people likely to be interested in our services

Data Collected: Website actions, device information, and Facebook user data (if logged in).
Opt-Out: You can manage ad preferences in your Facebook Ad Settings.

LinkedIn Insights

We use LinkedIn Insights to:

• Measure the effectiveness of our LinkedIn marketing campaigns
• Understand our professional audience demographics
• Retarget LinkedIn users who have visited our website

Data Collected: Professional information, website interactions, and LinkedIn profile data.
Opt-Out: You can adjust settings in your LinkedIn Privacy Settings.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and advertising platforms
• Professional services (legal, accounting)

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose information when required by law, court order, or to:

• Protect our rights and property
• Ensure user safety
• Comply with legal obligations
• Respond to law enforcement requests

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain legal limitations.

Marketing Opt-Out

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your preferences on our website

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Cookies and Similar Technologies

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies

These cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Cookie Management

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Allow only first-party cookies
• Delete existing cookies
• Receive notifications when cookies are set

Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods vary based on the type of information and legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we collect.

Right to Delete

You have the right to request deletion of your personal information.

Right to Opt-Out

You have the right to opt-out of the sale of personal information (we do not sell personal information).

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on this page
• Update the “Last Updated” date
• Notify you of significant changes via email or website notice

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rickner Smart Solutions
Email: [email protected]
Phone: 863-701-4973
Lakeland, Florida

For privacy-related inquiries, please include “Privacy Policy” in the subject line.

Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) for EU visitors
• Florida Personal Information Protection Act
• Other applicable state and federal privacy laws

This Privacy Policy was last updated on 7/28/2025. Please check this page regularly for updates.