Privacy Policy

Effective Date: July 28, 2025  ·  Last Updated: April 15, 2026

Introduction

Rickner Smart Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our security consulting and CCTV installation services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address, industry type
• Project Details: Security needs, property information, budget considerations
• Communication Records: Messages, consultation notes, service requests
• Payment Information: Billing details (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy below

SMS Communication & Consent

We may collect your phone number and use it to send you SMS text messages related to appointment reminders, service updates, and promotional campaigns. Message & data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP.

By providing your phone number through our website forms, you consent to receive SMS text messages from Rickner Smart Solutions.

Required Compliance Statements

Rickner Smart Solutions does not share, sell, or rent your mobile phone number or any personal information collected through SMS messaging with third parties or affiliates for marketing or promotional purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing security consulting, CCTV installation, and related services
• Communication: Responding to inquiries, scheduling consultations, providing customer support
• Business Operations: Processing payments, managing projects, maintaining records
• Marketing: Sending promotional materials, newsletters, and service updates (with your consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting legal obligations and protecting our rights

Third-Party Tracking and Analytics

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent, traffic sources, and device/browser information. Data is retained for 26 months. You can opt-out using the Google Analytics Opt-out Browser Add-on.

Facebook Pixel

We use Facebook Pixel to track conversions, build custom audiences, and optimize ad delivery. Data collected includes website actions and device information. You can manage preferences in your Facebook Ad Settings.

LinkedIn Insights

We use LinkedIn Insights to measure our marketing campaigns and understand our professional audience. You can adjust settings in your LinkedIn Privacy Settings.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist with website hosting, payment processing, email marketing, analytics, and professional services (legal, accounting).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and property, ensure user safety, comply with legal obligations, or respond to law enforcement requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including secure server infrastructure, encryption of sensitive data, regular security assessments, employee training, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain legal limitations.

Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails, contacting us directly, or updating your preferences on our website.

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Cookies and Similar Technologies

• Essential Cookies: Necessary for the website to function and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
• Marketing Cookies: Track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Most web browsers allow you to block all cookies, allow only first-party cookies, delete existing cookies, or receive notifications when cookies are set.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: Request information about the categories and specific pieces of personal information we collect.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page, update the "Last Updated" date, and notify you of significant changes via email or website notice. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: 863-701-4973
• Address: 1220 George Jenkins Blvd, Lakeland, Florida

For privacy-related inquiries, please include "Privacy Policy" in the subject line.

Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for EU visitors, the Florida Personal Information Protection Act, and other applicable state and federal privacy laws.